"Datasource Not Found... error 8007007e" When Setting Up Customer Databases in Ideagen Smartforms Server

  Who is this article for?  

  Ideagen Smartforms users configuring versions older than 10.1.

  Understanding of Windows server is required.

When configuring a new Ideagen Smartforms Server Customer, “Test Datasource” results in the following error:

“Datasource not found.: Retrieving the COM class factory for component with CLSID {10020200-E260-11CF-AE68-00AA004A34D5} failed due to the following error: 8007007e. “

Problem

The host operating system for Ideagen Smartforms Server may be missing “msvcr71.dll” from the c:\Windows\System32 folder. The file “msvcr71.dll” contains the Microsoft C Runtime Library.

Solution

Find and place “msvcr71.dll” into the c:\Windows\System32 folder and restart IIS.